This Privacy Policy describes how QLORide ("we", "our", "us") collects, uses, shares, and protects your personal information when you use our website, mobile apps, and services.
1. Information We Collect
We collect information you provide directly (such as your name, mobile number, email, and payment details), information generated during your trips (such as pickup and drop locations, trip timestamps, and GPS data), and device information (such as operating system, app version, and IP address).
2. How We Use Your Information
- To provide, maintain, and improve our services.
- To process bookings, payments, and settlements.
- To communicate with you about trips, support, and updates.
- To comply with legal obligations and enforce our terms.
- To detect, investigate, and prevent fraud or safety incidents.
3. Sharing of Information
We share limited information with drivers and partner fleets as needed to complete your booking (e.g., pickup address, contact number for trip coordination). We share information with payment processors, cloud providers, and support partners under strict confidentiality terms. We do not sell your personal data.
4. Data Security
We implement administrative, technical, and physical safeguards to protect your data. Access is role-based and audit-logged. Despite our best efforts, no system is 100% secure — please keep your account credentials confidential.
5. Your Rights
You may access, update, or delete your account and data by emailing privacy@qloride.in. We respond to verified requests within 30 days, subject to legal retention requirements.
6. Children
QLORide is not intended for users under 18. We do not knowingly collect data from children.
7. Updates
We may update this Policy from time to time. Material changes will be communicated via email or in-app notice. Your continued use of QLORide after changes become effective constitutes acceptance.
8. Contact
Questions? Email privacy@qloride.in or write to us at QLORide, Ahmedabad, Gujarat, India.
This is a draft policy. Before production launch, please have it reviewed by legal counsel.