This policy explains how cancellations and refunds work across our three service lines: outstation trips, multi-day rentals, and Driver-as-a-Service (DaaS).
1. Our Commitment
Once confirmed, QLORide takes the responsibility of fulfilling your booking. We do not permit driver-initiated cancellations — if one driver is unavailable, we allocate another.
2. Rider-Initiated Cancellations — Outstation Trips
- More than 24 hours before pickup: Full refund of the advance.
- Between 12–24 hours before pickup: 75% refund of the advance.
- Between 4–12 hours before pickup: 50% refund of the advance.
- Less than 4 hours before pickup: No refund of the advance.
3. Rider-Initiated Cancellations — Multi-Day Rentals
- More than 48 hours before start: Full refund of the advance.
- Between 24–48 hours before start: 60% refund.
- Less than 24 hours before start: No refund.
4. Rider-Initiated Cancellations — DaaS
- Daily plan: Free cancellation up to 2 hours before service slot; no refund after.
- Monthly plan: Pro-rated refund if cancelled within the first 7 days; no refund thereafter for the current billing cycle.
- Yearly plan: Pro-rated refund up to 30 days from start; plan-specific cancellation fee applies.
5. QLORide-Initiated Cancellations
In the rare case that we are unable to fulfill your booking due to force majeure or operational reasons, you will receive a full refund, usually within 3–7 business days.
6. Refund Method and Timelines
Refunds are issued to the original payment method. Timelines:
- UPI / Wallets: 1–3 business days.
- Debit / Credit cards: 5–7 business days (bank-dependent).
- Net banking: 3–5 business days.
7. Changes and Rescheduling
Many bookings can be edited up to a cutoff time shown on the booking screen. Rescheduling within policy is usually free; outside-policy changes are treated as a cancellation + new booking.
8. Disputes
If you believe a cancellation or refund was handled incorrectly, raise the issue via in-app support within 15 days of the trip. We respond to disputes within 7 business days.
9. Contact
For refund escalations, email refunds@qloride.in with your booking ID.
This is a draft policy. Exact percentages, timelines, and clauses should be confirmed with legal counsel before production launch.