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Help centre

Questions, answered.

Straight answers for riders, drivers, and partners. If it's not here, we're one email away.

For riders

04
How do I book an outstation trip?

Download the QLORide app, enter your pickup and drop cities, pick your date and car, review the full fare, and pay a 10% advance to confirm. The rest is paid at trip start.

Can my trip actually be cancelled by the driver?

No. Our Confirmed = Guaranteed promise means once your booking is confirmed, we find a driver. Drivers do not have accept/reject autonomy — if one is unavailable, we allocate another from our partner network.

What's included in the fare?

Base fare, per-km charges, driver allowance, applicable night charges, and estimated tolls. All shown upfront on the booking screen. Tolls are reconciled against actuals at trip end.

What if I need to cancel?

You can cancel free of cost up to the cutoff time shown on your booking. See our Cancellation Policy for details.

For drivers

02
How do I join QLORide as a driver?

Download the Driver app, submit your documents, complete verification, and start receiving assigned trips. We do not charge commission on the base fare.

When do I get paid?

Weekly payouts to your registered bank account. Trip-wise earnings are visible in the app daily.

For partners

02
How does the Partner tier system work?

Tier A partners receive primary allocations, Tier B serves as backup, Tier C handles emergency capacity. Tiers are based on fleet size, quality, and performance metrics.

How are settlements processed?

Trip-wise earnings are logged in real time. Weekly settlement to your registered account with a detailed statement available in the Partner Portal.

General

02
Where does QLORide operate?

Currently serving 8 cities across western and southern India — Ahmedabad, Mumbai, Pune, Surat, Bangalore, Hyderabad, Chennai, and Delhi. More cities launching through 2026.

How do I contact support?

In-app chat and call for fastest response. Email support@qloride.in or use our contact page.

Didn't find your answer?

Email support@qloride.in — we respond within a few hours on business days.

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